Privacy Policy

1. Introduction

This Privacy Policy describes how Ndn Inc ("we," "us," or "our"), operating as Ndn Inc Solutions, collects, uses, discloses, and safeguards personal information when you visit forwardviewsolutions.com, use our hosting services, or communicate with us.

We are committed to protecting your privacy and processing your data in accordance with applicable US privacy laws, including the Colorado Privacy Act (CPA) and applicable federal regulations. By using our Services, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company name, and billing address when you register for an account.
• Payment Information: Billing details are collected by our PCI-DSS compliant payment processors. We do not store full credit card numbers on our systems.
• Communications: Messages, support tickets, and inquiries submitted through our contact forms or via email.
• Identity Verification: Government-issued identification may be requested for fraud prevention on high-value orders.

2.2 Information Collected Automatically

• Log Data: IP addresses, browser type, referring URLs, pages visited, and timestamps when you access our website.
• Cookies & Tracking Technologies: We use cookies for session management, security, and analytics. See Section 7 for details.
• Server Usage Data: Resource consumption metrics (CPU, RAM, bandwidth) from your hosted services for billing and performance purposes.
• Device Information: Operating system, browser version, and screen resolution for compatibility purposes.

2.3 Information from Third Parties

We may receive information from payment processors, fraud detection services, and public databases for identity verification and compliance purposes.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provision, manage, and maintain your hosting services.
• Billing & Payments: To process transactions, issue invoices, and manage your account balance.
• Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, abuse, and security threats.
• Legal Compliance: To comply with applicable laws, respond to lawful legal requests, and enforce our Terms of Service.
• Service Improvements: To analyze usage patterns and improve our platform, features, and customer experience.
• Communications: To send service-related notices, security alerts, and (with your consent) marketing communications.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Trusted third parties who assist in operating our services (payment processors, data center operators, email providers), bound by confidentiality agreements.
• Legal Authorities: When required by law, court order, or government request, or to protect the rights, property, or safety of our users and the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with adequate notice to affected users.
• With Your Consent: For any other purpose disclosed to you at the time of collection, with your explicit consent.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Account data is typically retained for 7 years after account closure for tax and compliance purposes. Server logs are retained for 90 days. You may request earlier deletion as described in Section 6.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications at any time via the unsubscribe link in any email or by contacting us.
• Restriction: Request that we limit the processing of your data in certain circumstances.

To exercise any of these rights, contact us at info@forwardviewsolutions.com with the subject line "Privacy Rights Request." We will respond within 30 days.

7. Cookies & Tracking

Our website uses the following types of cookies:

• Essential Cookies: Required for website functionality and security. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site. We use privacy-respecting analytics that anonymize IP addresses.
• Preference Cookies: Remember your settings and preferences across visits.

You can control non-essential cookies through your browser settings. Disabling cookies may affect website functionality.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include TLS encryption for data in transit, AES-256 encryption for sensitive data at rest, access controls and two-factor authentication for administrative systems, and regular security audits and penetration testing.

Despite these measures, no internet transmission or storage system is 100% secure. In the event of a data breach that materially affects your rights, we will notify you as required by applicable law.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover we have collected information from a minor, we will delete it promptly. If you believe we have inadvertently collected such information, contact us immediately.

10. International Data Transfers

Our services are operated in the United States. If you access our services from outside the US, your information will be transferred to and processed in the United States. By using our Services, you consent to this transfer. We ensure appropriate safeguards are in place for any international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email and posted at forwardviewsolutions.com/privacy.html with an updated effective date. Your continued use of our Services after such changes constitutes your acceptance of the updated Policy.

12. Contact Us

For privacy-related questions, requests, or concerns, contact our Privacy Officer:

Ndn Inc. — Privacy Officer
106 S Ridge St, Breckenridge, CO 80424-6498
United States
Email: info@forwardviewsolutions.com

We aim to acknowledge all privacy inquiries within 5 business days and resolve them within 30 days.